Reset your routine. Reconnect with yourself.

4-Session Reset Pack

Four 45-minute Salt + Scent sessions, redeemable over approximately six weeks.

8-Session Reset Pack

Eight Salt + Scent sessions for a regular wellness practice.

Lalla Aydi Djellal

Lalla Aydi Djellal is the founder of ARTEI Wellness and holds a Master’s degree in Health Promotion from Atlantic Technological University (ATU), Sligo, Ireland.

Her work is centred on health education, lifestyle support, prevention, behaviour change and practical wellness strategies that can be integrated into everyday life.

Through ARTEI Wellness, she combines health-promotion principles with sensory wellbeing, relaxation practices and personalized routines to support clients in creating healthier, more sustainable habits.

Services are educational and wellness-focused. They are not medical diagnosis, treatment, psychotherapy, dietetic care or a substitute for care from a regulated healthcare professional.

Can I claim ARTEI Wellness services through my extended health insurance?

Possibly, but coverage is not guaranteed. ARTEI Wellness services are provided as health-promotion, wellness education, lifestyle support and sensory-wellness experiences. They are not billed as services from a regulated medical practitioner.

Some employer benefit plans include a Personal Spending Account, Wellness Spending Account or lifestyle benefit that may reimburse eligible wellness services. Eligibility depends entirely on your individual plan.

Do you direct bill insurance companies?

At this time, ARTEI Wellness does not submit standard extended-health insurance claims directly on behalf of clients for services provided by our Health Promotion practitioner.

Direct-billing networks generally require an eligible provider profession and insurer registration. If regulated healthcare practitioners join ARTEI Wellness in the future, eligible services provided by those practitioners may have separate direct-billing options.

Can you give me a receipt to submit to my benefits plan?

Yes. Every online payment is followed by an itemised receipt email showing the client name, service provided, date of service, amount paid and ARTEI Wellness business information.

You may submit this receipt to your insurer or employer benefits administrator. Reimbursement remains subject to the terms and eligibility rules of your plan.

Which services might qualify under a Wellness or Personal Spending Account?

Depending on the employer and plan, wellness spending benefits may include categories such as lifestyle consulting, health or lifestyle assessments, stress-management programs, wellness services, fitness-related services or certain spa experiences.

Because every plan is different, we recommend confirming the exact service category with your benefits provider before booking if reimbursement is important to you.

Is a Health Spending Account the same as a Wellness Spending Account?

Not necessarily. A Health Spending Account is often tied to eligible medical expenses under Canadian tax rules and may require services from recognized medical practitioners. A Personal or Wellness Spending Account can be broader and may include lifestyle, wellness, fitness or stress-management services.

Your employer or insurer can tell you which type of account you have and what is eligible.

What should I ask my insurer before booking?

You can ask your insurer or benefits administrator:

• Do I have a Wellness Spending Account or Personal Spending Account?
• Are health-promotion, wellness coaching or lifestyle-consulting services eligible?
• Are stress-management or wellness assessment programs eligible?
• Are relaxation, spa or sensory-wellness services eligible?
• What information must appear on my receipt?
• Do I need pre-approval before purchasing a package or program?

Can ARTEI Wellness guarantee reimbursement?

No. Insurance and employer-benefit coverage is determined solely by your insurer, employer and individual plan. ARTEI Wellness cannot guarantee that a service, package, membership or workshop will be reimbursed.

We are happy to provide a detailed receipt and a clear description of the service you received so you can submit an accurate claim.

What happens if regulated practitioners join the centre?

Services provided by an appropriately licensed or registered practitioner may be eligible under a client’s extended-health plan if that profession and service are covered. Insurance receipts and billing for those services would identify the individual regulated practitioner responsible for the care.

Coverage, direct billing and reimbursement would still depend on the client’s plan and the practitioner’s registration with the applicable insurer or claims network.

Appointments & One-to-One Sessions

• 24+ hours’ notice: you may reschedule or cancel without a cancellation fee.
• Less than 24 hours’ notice: the appointment fee may be charged or the prepaid session may be forfeited.
• No-shows: the full appointment fee may be charged and prepaid sessions are non-refundable.
• If ARTEI Wellness must cancel your appointment, you may choose a full refund or reschedule at no additional charge.

Late Arrivals

If you arrive late, we will do our best to accommodate you, but your session may need to end at the originally scheduled time so the next client is not delayed.

Sessions shortened because of client lateness are charged at the original booked rate.

Packages & Multi-Session Programs

• Unused packages and programs may be cancelled or refunded where required by applicable British Columbia consumer-protection law.
• Outside any legally required cancellation or refund rights, refunds are considered for the unused portion of a package on a case-by-case basis.
• Completed sessions are not refundable.
• Promotional or discounted package pricing may be recalculated using the regular single-session price when determining any discretionary refund for unused sessions.
• Package validity periods will be clearly shown at the time of purchase.

Memberships

• Memberships renew only according to the renewal terms disclosed at checkout or in your membership agreement.
• You may request cancellation of future membership renewals by contacting us before your next scheduled billing date.
• Cancellation stops future billing; it does not automatically create a refund for sessions or benefits already used.
• Any cancellation or refund rights required by British Columbia law continue to apply regardless of this policy.

Workshops, Groups & Corporate Bookings

• Cancellation and deposit terms for private groups and corporate bookings will be stated in the individual quote or booking agreement.
• Unless otherwise agreed in writing, deposits secure your date and may become non-refundable once preparation, staffing or venue costs have been committed.
• If ARTEI Wellness cancels the event, amounts paid for the cancelled service will be refunded or transferred to a new date at the client’s choice.

Retail Products & Gift Cards

• For hygiene and safety reasons, opened or used personal-care, fragrance and sensory products are final sale unless defective or otherwise required by law.
• Unused, unopened eligible retail items may be considered for return under the return terms disclosed at purchase.
• Gift cards and prepaid purchase cards are handled in accordance with British Columbia requirements, including applicable rules about expiry dates and fees.